Returns & Refunds

Didn't love your order? Don't Stress!

Our easy returns process has got you covered.

RETURN FROM

AUSTRALIA NEW ZEALAND US & CANADA REST OF WORLD

NEW ZEALAND RETURNS

STEP ONE

Book your return and follow the steps

BOOK YOUR RETURN HERE

STEP TWO

Once you submit your return, you will receive a postage label sent to your email or on the returns page to download.

STEP THREE

Print and place the label on your parcel and drop your parcel off at your nearest NZ Post office!

Refunds are offered on all orders received back to our warehouse within 14 days (10 business days) of your delivery date.

Store Credits are offered on all orders received within 30 days of your delivery date.

We aim to process all returns within 1-2 business days of receiving the return, however we ask to
allow up to 5 business days in the case of higher volumes.

EXCHANGES
  • To prevent items from selling out, we do not offer exchanges on any international orders
STORE CREDITS & GIFT CARDS
  • Store Credits are offered on original orders received back to us within 30 days from the delivery date
  • An $8.99 fee will be processed with your return for the use of the return postage label provided
  • Gift Cards are valid for 3 years (36 months) and cannot be extended after expiry
  • Gift Cards are non-refundable
REFUNDS
  • Refunds are offered on all orders received back to us within 14 days of your delivery date.
    • An $8.99 fee will be deducted from your refund for the use of the return postage label provided
    • All refunds are processed back to the original payment method used to place the order.
  • If you used multiple payment methods (eg. store credit gift card + PayPal/Credit Card/Debit Card/AfterPay), the funds will be reversed to those methods accordingly
  • Depending on your bank, please allow up to 10 business days for the refund to be reflected at your end
IMPORTANT INFO
  • As we ship from Australia, international orders do not qualify for free returns and the cost is at the customer’s expense
  • Please contact our Customer Care team prior to you shipping your return if you wish to make any changes to allow quicker processing.
  • No changes can be made to your return request once you have posted your return.
  • All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original box/carton
  • Sale items are eligible for return, however, Final Sale items in the Outlet Sale cannot be exchanged or returned unless faulty
  • Due to hygiene reasons, beauty tools/products, piercing jewellery (eg. earrings), socks/hosiery and intimates/lingerie cannot be returned due to change of mind, sizing or fit and this will be listed in the product description
    • Unless faulty or significantly misrepresented
  • All swimwear must have their hygiene seal intact and not previously removed
  • All returns received outside of the policy timeframe will not be eligible for a refund
  • We strongly recommend obtaining & recording tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery
  • If you paid for postage on your order and you send your item(s) back, this original postage cost will not be reimbursed by Beginning Boutique
FAULTY OR INCORRECT ITEMS
  • If you receive an item that is defective or not what you ordered, please contact us as soon as possible: info@beginningboutique.com.au
    • Please provide as much detail as possible, including photos so we can resolve this quickly.
  • In an effort to reduce our environmental impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution
  • If you have a major problem with a product, you are entitled to your choice of a replacement, store credit, or refund
  • If we have significantly misrepresented the product or provided an incorrect description, you are entitled to your choice of a replacement, store credit, or refund.
  • ACCC Consumer Rights Guarantees
REJECTED RETURNS
  • It is your responsibility to ensure that your return meets the above requirements
  • If a return is received and not approved through quality control, we will contact you immediately and provide more details
  • You will be given the option to pay for the goods to be returned to you or for the goods to be destroyed, as they are not fit for resale
  • If you choose for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility